Not happy with your service?
If you are looking for the next level of service, super helpful support, or expert consultancy on how to use your CiviCRM system better, we are here to help. We can (and regularly do) take over systems that are not being kept up to date or are simply not running on all cylinders.
If you have developed something in-house and are looking for more expert input or your current developer seems not that experienced in getting the most out of CiviCRM, why not talk to us?
We have been working with CiviCRM for almost 20 years. That expertise is spread across our team and you’ll be in direct contact with a range of people who really understand the system. We have over 150 clients - membership organisations, fundraisers, campaigners, and people focused on service delivery. So we’ll quickly understand what your key drivers are because we’ll likely have come across your problems before.
We work in cross functional teams where you’ll have access to senior developers, analysts, sysadmins, and trainers. Your account manager won’t just take notes and go away to discuss things for weeks, they’ll bring the relevant people into your meetings so we can make progress fast. Our account managers and project managers are also using CiviCRM day in, day out so they have great experience themselves and can often help with your queries directly. We are solution driven so you can be sure we'll get things done.
Our client portal has loads of resources to help yourself to so you get the most out of your system and working with us. If you’d like to get a preview of this with no commitment, just get in touch and we’ll send you a guest login.
Our ticketed support can help you diagnose faults, fix things and provide quick "how to" guidance. If you've done something and then wished you hadn't (haven't we all!) we've got your back - and we consistently receive excellent feedback (4.9 out of 5). With a guaranteed 2 hour response time and an actual average response time of under half an hour, you’ll get results fast.
You’ll really up your game with one of our service plans where we provide ongoing support, training and advice within a fixed monthly budget that you can set. We’ll point you towards the most appropriate resources, undertake quick improvements, provide additional input and make sure your team members are all doing things the most efficient way, continuously fine tuning your workflows.
If you don’t feel like you’re getting the most out of the world’s best open source CRM, speak to the UK's most experienced CiviCRM team.
