Not getting the support you need?
If your current CiviCRM setup feels underwhelming with slow progress, patchy support, or systems that never quite seem to work the way they should, you’re not alone. We’re here to help you turn things around.
Whether you’ve inherited an in-house system, outgrown your current provider, or just know your CRM could be doing more, our team is ready to step in and make an immediate difference.
A smoother way forward starts here
We specialise in taking over and improving existing CiviCRM setups, no matter who built them or how long ago. If things aren’t running as they should, or updates have been neglected, we’ll work with you to stabilise, streamline, and enhance your system so it works for your team and your mission.
You don’t have to start from scratch. You just need a partner who knows how to get things working properly.
Why work with us?
We’ve been supporting CiviCRM for nearly 20 years. With over 150 active clients across the third sector — including membership organisations, campaigners, fundraisers, and service delivery teams, we understand your world and the challenges you face.
When you work with us, you get access to a cross-functional team that includes experts in CiviCRM system administration and hosting, developers who are expert at data transfers and system architecture.
And because your account manager is also a CiviCRM user, they’re not just a go-between — they’re part of the solution. You’ll have direct conversations with people who understand your system and your goals. We bring the right expertise into the room from day one, so we can make progress faster.
Fast, Friendly, and Expert Support
Our ticketed support service is responsive, reliable, and highly rated, with a guaranteed 2-hour response time and an actual average of under 30 minutes. Whether you need help diagnosing an issue, fixing a workflow, or figuring out “what just happened,” we’re here to help.
We consistently receive a 4.9/5 satisfaction rating, because our clients know they can rely on us.
Ongoing Partnership, Not Just Fixes
Our service plans give you structured, predictable support and continuous improvement. With a monthly budget that you control, we’ll provide:
- Ongoing advice and consultancy
- Tailored training for your team
- Quick wins and iterative improvements
- Guidance on best practices and automation
- Access to our resource-rich client portal
And if you’d like a sneak peek at the client portal, just ask, we’ll send you a no-commitment guest login so you can explore for yourself.
Let’s Make CiviCRM Work for You
You’ve already invested in the world’s most powerful open-source CRM for non-profits. If you’re not getting the value you expected, it might be time for a change.
Let’s talk about what’s not working, and how we can help you fix it.
Get in touch today for a free consultation or guest access to our client portal.
