Account Manager

We are a small dynamic agency supplying high quality digital solutions to over 150 clients across the public, commercial and especially charity sectors and we are growing steadily. We are looking for an Account Manager who can grow with us.

Circle Interactive offers high quality digital solutions to a host of exciting clients across a range of sectors and our client services team is expanding. This job would suit an Account Manager with a proven track record in account management.

Key tasks and responsibilities include:

Manage all customer relationships, offering help and advice

Understanding requirements and communicating these clearly across teams

Build out internal and customer facing documentation whilst delivering client projects

Improve our customers' experience

Consulting with clients on their needs reviewing services and promoting our products

Proactively manage existing customer base to increase repeat revenue

Reporting and forecasting workflows and budgets

Management and delivery of training, and support resources for these clients

Updating our database with appropriate contact history and follow up

Key Skills:

  • Excellent verbal and written communication skills
  • Ability to manage and prioritise multiple projects
  • Deliver calmly under pressure
  • Ability to grasp new technology quickly
  • Attention to detail
  • Excellent organisation and time management skills
  • Ability to work autonomously and as a productive member of the team
  • Credible and comfortable communicating with clients at all levels

Experience:

Three years proven experience of Account Management as well as good experience and thorough understanding of the digital platform, including: CMS/CRM, search marketing and social media.

Perks:

  • Flexible working

  • Relaxed environment

  • Team support

  • Meals out together

  • Laptop

We’ll supply you with ample amounts of tea, coffee and fruit, plus a host of activities to get away from the screen, from table tennis to harbour-side walks to lunchtime pub trips.

Salary will be competitive in line with experience (£24-30k basic) plus bonuses and pension contributions. 

Please send applications with a covering letter explaining why you would like the position and a CV to work@circle-interactive.co.uk