Online CRM Systems

Increasingly important these days, CRM provides support to "front office" business processes, including sales, marketing and service. With an online CRM system, each interaction with a customer is simply added to a customer's contact history, and staff can retrieve information on customers from the database even when they're working remotely.

One of the main benefits of this contact history is that your clients can interact with different people or different contact channels in your organisation over time without having to repeat the history of their interaction each time.

leads from online form submissions are fed directly into the system

An online CRM system allows your staff to log contacts and continue contributing to the day-to-day process of lead generation, sales and marketing while out on the road or working from home. We can even integrate this with the marketing side of your website so leads from online form submissions are fed directly into the database for swift and efficient follow up by the sales team.

We are currently recommending two very powerful but different systems: an efficient sales funnel which can really increase your sales team's efficiency and a CRM system more suited to community organisations with complex memberships and ongoing relationships to keep track of. Both are open source and licence free so we can offer installation and customization at very competitive rates.

We can also integrate an online CRM solution with your phone system so that when incoming calls get to your handset, your contact's details are already on your screen!

Call us today on 0117 909 6967 to find out how we can help your organisation.